Return & Refund Policy

Returns

Our return policy is valid for 15 days from the date of purchase. If 15 days have passed since your purchase, we are unable to offer a refund or exchange.

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition as received.
  • The item must be in its original packaging.
  • A receipt or proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (including food products)
  • Gift cards
  • Selected health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in the following situations:

  • Items not in their original condition
  • Items damaged or missing parts for reasons not due to our error
  • Items returned more than 15 days after delivery

Refunds

Once your returned item is received and inspected, we will notify you via email confirming receipt. You will also be informed whether your refund has been approved or rejected.

If approved:

  • Refunds will be processed to your original method of payment.
  • Credit card refunds will be applied within several business days.
  • In some cases, partial refunds may be transferred directly to your bank account.

Late or Missing Refunds

If you have not received your refund:

  1. Recheck your bank account.
  2. Contact your credit card provider (processing times may vary).
  3. Contact your bank, as posting delays can occur.

If you have completed these steps and still have not received your refund, please contact us at:

Sale Items

Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.

Exchanges

We replace items only if they are defective or damaged.

To request an exchange:

Shipping Returns

Customers are responsible for return shipping costs. Shipping fees are non-refundable.

If a refund is issued:

  • The cost of return shipping may be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Customer Service

For any questions regarding returns, refunds, or exchanges, please contact our customer service team: