Terms & conditions

    1. General Information

    We make every effort to ensure that all product descriptions, pricing, and website information are accurate. However, the website may occasionally contain typographical errors or technical inaccuracies. To the fullest extent permitted by law, we do not accept liability for such errors. This does not affect your statutory rights under Australian Consumer Law.

    We reserve the right to:

    • Refuse service to any person or company at our discretion
    • Update or modify these Terms & Conditions at any time
    • Adjust prices due to circumstances beyond our control (e.g., currency fluctuations or supplier changes)

    These Terms constitute the entire agreement between you and Plentara Pty Ltd and cannot be modified unless agreed to in writing by an authorised representative of the company.

    Ownership of goods transfers to you once full payment has been received.

    2. Orders & Transactions

    • Orders are processed within 1–3 business days after payment confirmation.
    • All products are subject to availability.
    • If an item is out of stock or back-ordered, we will notify you via email with an estimated dispatch date.
    • If a product becomes unavailable, you may choose a full refund or an alternative product of equal value.

    We reserve the right to cancel any order if required for security, pricing error, or stock reasons.

    3. Payment & Credit Card Security

    We use secure third-party payment providers such as PayPal and EFT systems to protect your payment information.

    • Credit card details are encrypted and securely processed.
    • We do not store or share your full credit card details.
    • Orders can be placed via our secure checkout system.

    Any losses arising from the transmission of personal information via email or unsecured internet links are at your own risk.

    4. Privacy & Marketing Communications

    We respect your privacy and will not sell, rent, or trade your personal information to third parties without your consent.

    By purchasing from us or subscribing to our communications, you consent to receiving promotional emails about products, offers, and updates. You may unsubscribe at any time.

    We may update our Privacy Policy periodically. Substantial changes will be communicated via email.

    5. Delivery

    Please refer to our Delivery Policy for detailed shipping information.

    Delivery times are estimates only and may vary due to carrier operations, seasonal demand, or unforeseen circumstances.

    6. Returns & Refunds

    6.1 Return Eligibility

    Returns must be requested within 15 days of purchase.

    To qualify for a return:

    • Items must be unused and in original packaging.
    • Proof of purchase is required.

    Non-returnable items include:

    • Perishable goods (including food)
    • Gift cards
    • Certain health and personal care products

    6.2 Refunds

    Once your returned item is received and inspected:

    • You will be notified by email.
    • Approved refunds will be processed to your original payment method.
    • Processing times may vary depending on your bank or payment provider.

    Sale items are non-refundable unless faulty under Australian Consumer Law.

    6.3 Exchanges

    We replace items only if they are defective or damaged.

    Return shipping costs are the responsibility of the customer unless the product is faulty.

    7. Cancellations

    You may cancel your order within 7 days of receiving delivery by notifying us via email.

    • Goods must be returned unused and unopened.
    • Return shipping costs are your responsibility.
    • Refunds will be processed within 14 days of receiving the returned goods or within 30 days of cancellation notice (whichever is earlier).

    8. Limitation of Liability

    To the extent permitted by law, we are not liable for:

    • Losses not caused by our breach of duty
    • Indirect or consequential losses
    • Business losses including lost profits, data, or business interruption
    • Losses resulting from your breach of these Terms

    Nothing in these Terms excludes your rights under Australian Consumer Law.

    9. Medical Disclaimer

    The information provided on our website is for general informational purposes only and is not intended to diagnose, treat, cure, or prevent any medical condition.

    If symptoms persist, or in cases involving pregnancy, children, or ongoing medical conditions, please consult a qualified healthcare professional before using herbal or supplementary products.

    Always inform your healthcare provider of any supplements you are taking.

    10. Customer Service

    For any enquiries regarding orders, returns, or these Terms & Conditions, please contact: