Shipping policy

Delivery Policy

Please note: Processing times may be extended during peak periods and holiday seasons.

Order Processing

  • Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
  • Once your order has been dispatched, you will receive tracking details via email.
  • All shipments are fully trackable.

While checking out, customers are given the opportunity to review and confirm their shipping details before submitting their order. Please ensure all information is accurate to avoid delays.

Shipping Within Australia

Deliveries are made via Australia Post or approved courier services.

Delivery timeframes vary depending on your location within Australia. While we aim to dispatch orders promptly, delivery times are subject to:

  • Carrier operations
  • Seasonal demand
  • Public holidays
  • Adverse weather conditions

International Shipping

For overseas orders:

  • Shipping costs are calculated based on weight and destination country.
  • The total shipping cost will be displayed at checkout before payment confirmation.
  • Delivery timeframes vary depending on destination and customs processing.

Please note that international orders may be subject to customs duties or import taxes imposed by the destination country. These charges are the responsibility of the buyer.

Incorrect Address Policy

Customers are responsible for providing accurate shipping details.

If an order is returned due to an incorrect or incomplete address provided at checkout:

  • A $10 re-shipping fee will apply before the item is sent again.
  • We are not responsible for delays or losses caused by incorrect address information.

Delivery Delays

While we make every effort to ensure timely delivery, we cannot guarantee delivery dates due to factors outside our control, including carrier delays and seasonal variations.

If you have not received your order within the expected timeframe:

  • Please check your tracking information first.